Privacy Policy

Welcome to Sarthio, a restaurant management and POS platform. Sarthio helps restaurants manage their daily operations, including POS, KOT, menus, inventory, sales, purchases, staff, customers, reports, and other restaurant-related activities. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Depending on how you use Sarthio, we may collect: • Account Information: Name, email address, phone number, username, and role. • Business Information: Restaurant name, address, branch details, and business information. • Staff Information: Name, contact details, role, and access permissions. • Menu Information: Products, categories, prices, taxes, discounts, and other menu details. • Order Information: Orders, KOTs, invoices, sales, returns, and transaction details. • Customer Information: Customer name, phone number, email, and order history, when provided by the restaurant. • Payment Information: Payment method, transaction amount, payment status, and transaction reference. • Technical Information: IP address, browser, device, operating system, and basic system logs.

We use the information we collect to: • Create and manage your Sarthio account. • Provide POS and restaurant management services. • Process orders, sales, purchases, and payments. • Manage menus, inventory, staff, and customers. • Generate invoices and reports. • Provide customer support. • Improve Sarthio and its features. • Protect our platform from fraud and unauthorized access. • Send important service and security updates. • Comply with applicable laws and legal requirements.

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure. Access to information is limited to authorized users and service providers who need it to operate and support Sarthio. However, no online service can guarantee complete security.

We do not sell your personal information. We may share information with trusted service providers when necessary to operate Sarthio. For example, this may include: • Payment providers • Email or SMS providers • Cloud hosting providers • Authentication and security services • Analytics and monitoring services • Other integrations that you choose to use We may also share information when required by law or to protect Sarthio, our users, or others.

We keep your information for as long as necessary to provide Sarthio services and for legitimate business or legal purposes. When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

Depending on applicable law, you may have the right to: • Access your personal information. • Correct incorrect information. • Request deletion of your information. • Request a copy of your information. • Withdraw consent where applicable. To make a privacy request, please contact us using the details below.

Sarthio may connect with third-party services such as payment gateways, WhatsApp, email services, Google services, or other integrations. These services may have their own privacy policies. We recommend reviewing their policies when using their services.

We may update this Privacy Policy when our services, features, or legal requirements change. Any updates will be posted on this page with a new Last Updated date.

If you have any questions about this Privacy Policy or your information, please contact us: Sarthio • Email: hello@nextonesolutions.com • Phone: +9779802887851 • Address: Ramgram-05, Parasi-Nawalparasi, Nepal